Your trust matters to us. This policy explains how we look after the personal information you share with us.
Interconnected Wellbeing (“we”, “us”, “our”) is committed to protecting your privacy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. As a counselling and wellbeing service, we take particular care with any information about your health and wellbeing.
What we collect through our contact form
When you send us a message through the contact form on this website, we collect:
- your name
- your email address
- your phone number and the best time to call you (if you choose to give them)
- anything you write in your message.
The form also records some technical details, such as the date and time of your message and your device’s internet (IP) address. These are used to protect the form from spam.
Please keep your first message brief
You don’t need to share personal or health details in the contact form. A short note about what you’re looking for is enough. We’ll talk through anything more personal with you directly, in a private conversation.
The contact form is not monitored around the clock and is not for emergencies. If you’re in crisis, please call 000, Lifeline on 13 11 14, or Open Arms (for veterans and families) on 1800 011 046.
Why we collect it
We use the details you give us only to respond to your enquiry, answer your questions and, if you’d like, arrange a time to talk or book a session.
We will not add you to a mailing list without your permission, and we never sell, rent or trade your personal information.
How we keep your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access, change or disclosure:
- Messages sent through the form are delivered to our practice email inbox and stored in our website’s secure, password-protected dashboard.
- Only the practitioner responsible for responding to enquiries can access them.
- Our website and email accounts are protected by strong passwords.
- This website uses a secure (encrypted) connection, so the details you send through the form are protected while they travel to us.
Information stored outside Australia
Our website is hosted by WordPress.com (Automattic Inc.), whose servers may be located outside Australia, including in the United States. Contact form messages are stored on these servers. We choose reputable providers with strong security practices and take reasonable steps to make sure your information is handled in a way that is consistent with Australian privacy law.
How long we keep it
If you become a client, your enquiry becomes part of your client record and is kept securely for as long as professional and legal record-keeping requirements say we must.
If you don’t go on to become a client, we delete your message and contact details within 12 months of our last contact with you, unless you ask us to delete them sooner.
Who we share it with
We don’t share your personal information with anyone else unless you agree, or unless the law requires or allows us to. For example, we may need to act if there is a serious threat to someone’s life, health or safety.
If you become a client
At your first session, we’ll talk with you about how your counselling records are kept, how your confidentiality is protected, and the limited situations where we may have to share information. We’ll also give you this in writing.
Cookies and website statistics
Like most websites, this site uses cookies and basic visitor statistics provided by WordPress.com. These help the site work properly and show us general information, such as how many people visit each page. We don’t use them to identify you personally. You can block or delete cookies in your browser settings.
Accessing or correcting your information
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete your enquiry. Just get in touch through our Contact page.
If something goes wrong
If there is ever a data breach that is likely to cause you serious harm, we will let you know and report it to the Office of the Australian Information Commissioner, as required under the Notifiable Data Breaches scheme.
Questions and complaints
If you have a question about this policy, or a concern about how we have handled your personal information, please contact us first through our Contact page so we can try to put it right.
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
We may update this policy from time to time. The latest version will always be on this page.
Last updated: November 2026
